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EXPECTAMED PRIVACY POLICY

Expectamed is a brand of Nativa (Pty) Ltd. Your privacy is important to us. It is Expectamed’s policy to respect your privacy and comply with any applicable law and regulation, including the Protection of Personal Information Act (POPIA), Act 4 of 2013, regarding any personal information we may collect about you, including across our website, https://www.expectamed.co.za/, and other sites we own and operate.

This policy is effective as of 4 August 2025 and was last updated on 4 August 2025.

1. Information We Collect

We collect information you knowingly provide when using or participating in our services and promotions, and any information automatically sent by your devices while accessing our platforms.

2. Log Data

When you visit our website, our servers may log standard data from your web browser. This may include:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent
  • Date and time of your visit
  • Technical data related to errors

This information may be personally identifiable when combined with other data, and is treated accordingly under POPIA.

3. Personal Information

We may request personal information, including but not limited to:

  • Full name
  • Email address
  • Date of birth
  • Mobile or telephone number
  • Physical or mailing address

By submitting your personal information, you consent to its processing in accordance with this policy and POPIA.

4. Legitimate Reasons for Processing Your Personal Information

We process your personal information only when we have a legitimate reason. In compliance with POPIA, this includes:

  • Your explicit consent
  • Processing required to fulfil a contract
  • Legal obligations
  • Legitimate interests of Expectamed, you, or a third party

5. Collection and Use of Information

We may collect and use personal information when you:

  • Enter competitions or surveys
  • Subscribe to updates or marketing material
  • Browse or interact with our content
  • Contact us or engage with us on social media

We use this information to:

  • Customise your experience
  • Communicate with you
  • Conduct market research
  • Improve our website and services
  • Run promotions or contests
  • Deliver targeted marketing

6. Security of Your Personal Information

We take appropriate precautions to safeguard your data using commercially acceptable methods. These include:

  • Access controls
  • Data encryption where appropriate
  • Employee confidentiality agreements

However, no method of transmission over the internet is fully secure.

7. Retention of Personal Information

We retain your information only as long as necessary for the purpose for which it was collected or as required by law.

Once no longer needed, your data will be securely deleted or de-identified.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If we become aware of such data collection without parental consent, we will delete the data promptly in line with POPIA.

9. Disclosure to Third Parties

We may disclose your personal information to:

  • Affiliates and subsidiaries
  • Third-party service providers (e.g. hosting, analytics)
  • Business partners and sponsors
  • Legal and regulatory authorities
  • Marketing or research subcontractors

All third parties are contractually obligated to protect your personal information as per POPIA.

10. Cross-Border Transfers

If your personal information is transferred outside of South Africa, we ensure:

  • Compliance with Section 72 of POPIA
  • That the recipient country offers similar data protection laws
  • Appropriate contractual safeguards are in place

11. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of inaccurate or outdated information
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Regulator

12. Use of Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Understand usage patterns
  • Improve website functionality
  • Serve you relevant content

You may disable cookies in your browser settings if desired.

13. External Links

Our site may contain links to external sites not operated by us. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted to this page.

Where legally required, we will request your consent for significant changes to the way we process your data.

15. Contact Us

To exercise your rights or raise concerns, please contact:

Nativa (Pty) Ltd
Email: health@nativa.co.za
Phone: +27 860 628 482

LAST UPDATED 04 AUGUST 2025